Frequently Asked Questions
I am unable to accept returns due to the fact that soap is a personal use item. Please ask any questions prior to purchase. Refunds may be considered on a case by case basis only in the event of damage to the product during shipping.
There is no minimum order amount. Shipping starts at $8.00 Flat Rate USPS. Purchases over $75 ship FREE.
We currently only ship within the United States.
If you are in the local Kingman / Golden Valley, AZ area pick up or drop off may be an option.
I have sensitive skin. Will handmade soap irritate it? We highly recommend you try our soaps. Many are available without coconut oil which some may find harsh. We use a lot of luxury oils and butters that are very beneficial. You'll find a lot of our products are unscented or very lightly scented and many include real aloe vera and other ingredients to care for your skin.
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Disclaimers
This notice is required by the Federal Food Drug & Cosmetic Act: The contents of this website are for informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis or treatment. If you are pregnant or have questions about a medical condition seek the advice of a healthcare professional prior to using these products. Do not use our products in the eyes or mucous membranes. Use normal care and caution as you would with any bath product. The Dusty Donkey Soap Co. assumes no liability for claims arising from the misuse of our products.
If you believe you have a sensitivity or allergy to any of the ingredients in our products please do not use them without first consulting your medical professional. We do list all ingredients in our soaps. It is your responsibility to know which products you can safely use.